Terms And Conditions


This company, business as The Asia-adopt Clinic, of 69 Roman Rd, Lee-on-the-Solent, London PO13 5EW (“We”, ‘Us’ or ‘Our’), agrees to send the user (“You”) for an online consultation with a licenced medical practitioner (“the Doctor”) to address and treat Your medical concern.

The terms and conditions of this agreement apply to any such consultation or treatment.

Prescriptions aren’t given out at every consultation.

Warranties by the User

To the best of Your knowledge, you agree to truthfully and truly fill out the consultation questionnaire on this website on your medical problem, providing all essential information.

If You answer any question falsely, this agreement is null and invalid.

Warranties by Asia-adopt Clinic (UK) Limited

In order to protect Your privacy, we promise and guarantee that Your questionnaire will only be examined by Your doctor and his staff, as well as by the pharmacist who distributes any medication prescribed by the doctor.

Pharmacists licenced to practise in the United Kingdom will fill any prescriptions and medications issued by the doctor. Our designated pharmacy receives encrypted prescriptions via electronic methods. The prescription will be provided with the prescribing doctor’s digital signature on it. You have consented to the sending of electronic data. Any medication that you buy will only be given to you by the pharmacist if the General Pharmaceutical Council of Great Britain guidelines are followed and the pharmacist has this prescription in hand.

Intellectual Property

Unless otherwise noted, all content, including writing and graphics, on this website is the property of Asia-adopt Clinic (UK) Limited under copyright or similar rights.

We hold the copyright and prohibit any unauthorised use or copying of our material. Any rights granted by law to print or download are for Your personal use only. Only non-commercial purposes are permitted with this material.

To the extent that You save pages of this website by any means whatsoever, You may only use them to see them again or print off excerpts for personal use.

You may not make a database of these web pages in any way whatsoever, unless explicitly approved in writing.


We make no representations or warranties on the correctness, trustworthiness, or availability of any material on this website. This website’s services and content are provided solely for general informational purposes and are not meant to meet the specific needs of any one user.

You are solely responsible for any actions You take based on the content on this website. There is no duty on our part to make any changes or enhancements to any of the information without prior notice. We are free to correct any errors or omissions without notice.

For this reason, nothing on Our website should be taken as advice or suggestion from Us and should not be used as the sole basis for any medical or other choice you make. Before making any kind of choice, it is important to seek independent medical counsel. This disclaimer does not apply if you have already registered with Us and submitted a consultation that has resulted in advice or a treatment suggestion.

In accordance with current legislation, we provide our services and the materials on this website “as is” and fully disclaim any and all warranties, express or implied.

Please note that to the fullest extent permitted by applicable law we expressly disclaim all liability for any claims or damages of any kind whatsoever arising out of or in any way connected with our services, information and materials provided to you, including but not limited to direct monetary losses or damages. Such claims, losses, or damages may be based on tort (such as carelessness), contract (such as a breach of contract), or legislation (such as negligence).

If you live outside of the United Kingdom, we cannot mail pharmaceuticals or other items to your location. Using a freight forwarding address to avoid having a UK address will result in your transaction being cancelled and your money refunded to you.

In the event of a dispute arising out of Your use of this Website or Your purchase of any items, you agree to submit to the jurisdiction of the courts of England and Wales.

Privacy Statement

Your privacy is important to us and we use technologies to increase Your security online. As stated by the Data Protection Act of 1998, “sensitive personal data” includes Your name, address, telephone number, e-mail address, and other personal information (“the Act”). We shall not distribute any personally identifiable information received in this manner to any other party without Your prior written approval. It is our policy to only use Your information legitimately and in compliance with the Act.

Accepting this agreement means that you give us express permission to gather the above specified “sensitive personal data” from you.

Our services and other options, and the proper administration of the doctor’s consultation will only require the least amount of information to be collected and used by us.

Our internal security policy and the law require us to protect all of your personal information.

So that Your personal information is protected, we make these privacy standards available to everyone who works with Us.

Links to other websites may appear on our site; however, no personal information is shared and we are not responsible for their privacy policies. We recommend that you familiarise yourself with the privacy policies of the businesses in question. As a result, our privacy statement and policy only apply to this website and not to any connected sites.

Our e-mail database was created when You signed up. Email us at [email protected] to unsubscribe yourself from our e-mail database at any time via Your patient dashboard. It is just the Asia-adopt Clinic that makes use of the e-mail database to notify registered patients of special offers or service updates. Nobody ever gets their hands on a patient’s email address.

If you have questions or concerns about our privacy policies, please feel free to contact us via the contact page.

We collect information from You just when You visit our website. In the event that this privacy statement is revised or modified, a notification will be posted in a prominent location on this website’s home page, and You should check this page frequently. You agree to the terms of this privacy statement if you continue to use this website.


You have been informed that this website uses cookies, and you have agreed to their usage. Learn more about cookies by checking out this article.

Identity Checks

At the time where you submit a consultation on the internet, Asia-adopt Clinic (UK) Limited will do an automatic check to verify your identification. To verify your identification, we will share your name, date of birth, and address with a third-party supplier. Our contractual third-party supplier will not use or distribute your personal information for marketing purposes or with any third parties. If you accept a consultation, this validation will take place. Before beginning a consultation, you can contact us to remove yourself from this automatic screening process. We will need a digital copy of your passport or driving licence if you opt out of the automatic check, and this will be held on your profile with us.

Right to Cancel and Refunds

The Consumer Protection (Distance Selling) Regulation 2000 does not apply to medicines. Since there is no way to guarantee the medication’s integrity, Asia-adopt Clinic (UK) Limited refuses to accept refunds. However, if the following conditions are met, we will provide a complete refund or exchange:

Asia-adopt Clinic (UK) Limited takes every effort to ensure that your item comes in excellent shape, however should you be disappointed with the state of your parcel when it arrives, please tell us within two working days of reception, describing the severity of the issue. A letter, email, or phone call are all acceptable methods of lodging a complaint. On receipt of the returned products, Asia-adopt Clinic (UK) Limited will either replace or provide a full refund.

We take great effort to guarantee that the medication we send out is the proper one. if the medication that you received is not what you purchased, we will either swap it or refund your money. You must notify us within two business days if you have a problem.

In the event that your order does not arrive, we will promptly send you a new item through Royal Mail Special Delivery at no additional cost.

As long as the prescription hasn’t already been issued, you can cancel your order and get a full refund. In order to prevent an item from being sent or picked up, a £10.00 administration charge is levied to any cancellations or changes (such as switching the prescription for another item). A product can no longer be returned for a refund once it has been sent or collected since it has left the pharmaceutical supply network and cannot be utilised by another patient.

A complete refund can be issued prior to shipping if your order is for a product that does not require a prescription. If you decide to cancel your order after it has been sent, you will be charged an administrative fee of £5.00. There are no refunds for delivery costs.

A doctor who fails to contact you after you pay for a phone consultation will return your consultation money in full if the doctor fails to call you again. If the doctor calls you and you don’t answer, we’ll try calling you again at a later time. If you cancel after the doctor has tried to reach you, you will be charged a £15 administrative fee.

Delivery Fees

All medicine costs include Royal Mail Special Delivery. A surcharge based on your zip code will apply if you choose Same Day Delivery as an option for delivery. It is your responsibility to guarantee that you can accept the item at the delivery address during the delivery window for Same Day Delivery. The drug will be returned to the pharmacy if you are unable to take it, and you will be responsible for the return travel and any redelivery costs.

There is no impact on your statutory rights.


Medications prescribed by a doctor in the United Kingdom are exempt from VAT. In the UK, medical services are free from VAT. As a result, The Asia-adopt Clinic will not charge you VAT on any purchases you make.

Transactions on debit and credit cards

After making a payment on our website, your debit or credit card will immediately be debited.